Refunds Policy

Overview

At Lotus Bird Vitality, we offer in-person sessions, session packages, digital readings and physical products. Each category is governed by its own terms below. Please read the section relevant to your purchase.

In-studio + online sessions payment (Energy & Body Therapies)

Most sessions require full payment prior or at the time of appointment. Some sessions may require a deposit to secure your booking.

Cancellations & reschedules:

• More than 12 hours’ notice: full refund issued or your session can be rescheduled at no charge.
• Less than 12 hours’ notice: a $30 late cancellation / rescheduling fee may apply.

We respect your time and we ask that you respect ours. Life happens and if circumstances change, we ask that you communicate with us as early as possible. Where notice is given and communication is open, we will always do our best to accommodate. 

Final decisions on fees remain at the discretion of the practitioner.

Session packages (general)

Session packages are pre-paid bundles of sessions offered at a package rate. Packages are valid for 12 months from the date of purchase, are non-transferable to another person and are non-refundable once purchased.

If exceptional circumstances arise (illness, injury, pregnancy, bereavement or other genuine hardship), we may offer:

• A package pause: extending your 12-month expiry to accommodate the circumstance
• A service exchange: transferring the value of your remaining sessions toward a different LBV service

Both options are considered on a case-by-case basis. Please contact us at enquiry@lotusbird.com to discuss. The final decision will remain at the discretion of the practitioner.

Body Sculpting packages (additional terms)

Body Sculpting is a progressive treatment. Results build across the full course of sessions and outcomes depend on completing the package as intended.

Once a Body Sculpting package has been commenced (i.e. the first session has been delivered), the package is strictly non-refundable, in line with Australian industry standards. This reflects the progressive nature of the treatment, the operational and consumable costs involved and the commitment required to achieve results.

Change-of-mind refunds are not offered on commenced packages. Unused sessions may be considered for service exchange or package pause as outlined above. The final decision will remain at the discretion of the practitioner.

Energy Readings & digital transmissions

Energy readings and other digital transmissions begin as soon as your booking is received, as they are an energetic process that starts before the written transmission is prepared. For this reason, refunds are situation-dependent:

• If your reading has already been started or completed, it is non-refundable.
• If work has not yet begun on your reading, a partial refund may be offered at our discretion.

To request a refund, please email enquiry@lotusbird.com as soon as possible after booking. We will let you know where your reading is in the process and what is possible from there.

Audios, digital downloads & other digital products

All audio recordings, downloadable readings and other digital products are non-refundable once purchased, as they are delivered immediately and cannot be returned.

Physical products: general

For physical products purchased through Lotus Bird Vitality, refunds are not offered unless the product received is defective or damaged on arrival.

If you believe your product is faulty or damaged, please contact us at enquiry@lotusbird.com within 5 days of receipt. We will evaluate the issue and work with you to resolve it. Unfortunately, if you contact us outside this 5-day window, we cannot offer a refund.

If a refund is approved, the item must be returned in the same condition it was received, with all original parts and packaging intact. Returns must be sent to us – please contact Tania Bristow on 0425 758 768 to discuss and arrange.

Products sent back without prior discussion and acceptance will not be accepted. Refunds are not offered on products purchased on sale or with a gift card. All approved refunds are issued to the original payment method.

Hydrogen-oxygen machines

Hydrogen-oxygen machines are covered by a 1-year warranty from the date of purchase. Refunds are not offered on these units. If you experience any faults, breakages or issues during the warranty period, please contact us directly at enquiry@lotusbird.com and we will assess the situation on a case-by-case basis. Depending on the issue, we may arrange repair, replacement or manufacturer support.

Warranty does not cover damage caused by misuse, accidental damage or normal wear and tear.

Hydrogen bottles

Hydrogen bottles are covered by a 14-day warranty from the date of receipt, for manufacturing faults or defects only. If your bottle arrives faulty or develops a manufacturing issue within 14 days, please contact us at enquiry@lotusbird.com with a description of the issue and, where possible, a photo or video. Warranty does not cover damage caused by drops, misuse or normal wear and tear.

Warranty returns & exchanges process

Returns and exchanges are only offered where a product is proven by our supplier to be defective and the warranty coverage has not expired. Please note that not all products sold by Lotus Bird Vitality carry warranty coverage.

The process is as follows:

1. Product is delivered personally or mailed at your own cost to an address provided to you by Tania or Tully, in its original condition for evaluation (all parts accounted for, product cared for properly and not damaged through misuse).
2. Once evaluated and accepted, Lotus Bird Vitality will communicate directly with the supplier to send the product for assessment.
3. If the supplier confirms the product is defective, we will action the requested return or exchange.

This process typically takes 10 to 21 days. Shipping and related costs will only be covered by Lotus Bird Vitality if the product is under active warranty. Products with expired warranty will have shipping costs put back onto the customer.

Returns or exchanges sent without prior discussion and acceptance will not be accepted.

Dispatch & delivery

Shipping is available within Australia only. We do not currently ship internationally.

For all products and items purchased within Australia, please allow up to 21 business days for delivery of any physical product before contacting us to follow up. We will always do our best to communicate any foreseeable delays.

How to request a refund or raise an issue

Email enquiry@lotusbird.com with your name, booking or order details and a clear description of the issue or request. We aim to respond within 2 business days.