Overview
At Lotus Bird Vitality, we offer in-person sessions, session packages, digital and physical products. Each category is governed by its own terms below. Please read the section relevant to your purchase.
In-studio + Online sessions (Energy & Body Therapies)
Most sessions require full payment prior or at the time of booking. Cancellations or reschedules made more than 12 hours before your appointment are welcome at no charge, with a full refund issued. No-notice cancellations, cancellations within 12 hours and no-shows are non-refundable, as the time has been held for you. We understand that unexpected circumstances arise – and the final decision will remain at the discretion of the practitioner.
Session Packages (general)
Session packages are pre-paid bundles of sessions offered at a package rate. Packages are valid for 12 months from the date of purchase, are non-transferable to another person and are non-refundable once purchased.
If exceptional circumstances arise (illness, injury, pregnancy, bereavement or other genuine hardship), we may offer:
• A package pause – extending your 12-month expiry to accommodate the circumstance
• A service exchange – transferring the value of your remaining sessions toward a different LBV service
Both options are considered on a case-by-case basis. Please contact Tania or Tully directly or email us at enquiry@lotusbird.com to discuss.
Body Sculpting Packages (additional terms)
Body Sculpting is a progressive treatment. Results build across the full course of sessions and outcomes depend on completing the package as intended.
Once a Body Sculpting package has been commenced (i.e. the first session has been delivered), the package is strictly non-refundable, in line with Australian industry standards. This reflects the progressive nature of the treatment, the operational and consumable costs involved and the commitment required to achieve results.
Change-of-mind refunds are not offered on commenced packages. Unused sessions may be considered for service exchange or package pause as outlined above.
Energy Readings / Digital Transmissions
Energy Readings begin as soon as your booking is received, as the reading itself is an energetic process that starts before the written transmission is prepared. For this reason, refunds are situation-dependent:
• If your reading has already been started or completed, it is non-refundable.
• If work has not yet begun on your reading, a partial refund may be offered at our discretion.
To request a refund, please email enquiry@lotusbird.com as soon as possible after booking. We will let you know where your reading is in the process and what is possible from there.
Audios, digital downloads & other digital products
All audio recordings and downloadable products are non-refundable once purchased, as they are delivered immediately and cannot be returned.
Hydrogen-oxygen machines
Hydrogen-oxygen machines are covered by a 1-year warranty from the date of purchase. Refunds are not offered on these units. If you experience any faults, breakages or issues during the warranty period, please contact us directly at enquiry@lotusbird.com and we will assess the situation on a case-by-case basis.
Warranty does not cover damage caused by misuse, accidental damage or normal wear and tear.
Hydrogen bottles
Hydrogen bottles are covered by a 14-day warranty from the date of receipt, for manufacturing faults or defects only. If your bottle arrives faulty or develops a manufacturing issue within 14 days, please contact us at enquiry@lotusbird.com with a description of the issue and, where possible, a photo or video. Warranty does not cover damage caused by drops, misuse or normal wear and tear.
How to request a refund or raise an issue
Email enquiry@lotusbird.com with your name, booking or order details and a clear description of the issue or request. We aim to respond within 2 business days.